Privacy policy

Privacy policy


The Green Spirit Hotel Group is pleased to welcome you on this website and understands the importance of protecting the privacy of its clients and is committed to respecting your right to protect your personal information. This policy explains the kind of personal information that is collected, its use and the context of its disclosure. That said, please be advised that your use of this website confirms that you accept that your personal information may be used in accordance with this privacy policy updated on December, 2015. From time to time, the Green Spirit Hotel Group may change this privacy policy at its discretion, at which time the latest version will be posted on its websites.


Each party implements the processing of personal data that may relate to the staff of the other party for the purposes of managing customers/suppliers, monitoring the contractual relationship, and for administrative and accounting purposes.

Under this processing of personal data, the parties each act as independent data controller. They therefore undertake, each as far as it is concerned, to comply with the applicable regulations relating to the protection of personal data, in particular European Regulation 2016/679 (“GDPR”) and Law No. 78-17. of January 6, 1978 (law “Informatique et Libertés”), and in particular, without limitation, concerning:

the lawfulness of the processing of personal data. To this end, they guarantee that the personal data transmitted have been collected in a transparent, fair, lawful manner and in any case in accordance with the applicable data protection regulations;
complete information of the persons concerned (and in particular of their respective employees) with regard to the processing operations described in this article;
information, compliance with and implementation of the rights of data subjects under applicable data protection regulations, and indicates a point of contact for data subjects for this purpose;
maintain the mandatory documentation in accordance with the applicable regulations, in particular the register of processing activities;
the limited retention of personal data, to the extent necessary for the purposes for which they were collected.

It follows from the above that the parties mutually guarantee that they have the right to use, process and/or transmit personal data of the persons concerned in accordance with the subject of the Contract. As such, each party guarantees the other party against any claim, action or damage based on a breach of its obligations relating to the personal data of the persons concerned or non-compliance with the applicable regulations on the protection of data.


The Green Spirit Hotel Group limits the collection of personal information to information required for the purposes set forth. Upon making a reservation at an Hôtel Malar, Hôtel Le Pavillon, Hotel Amélie, Hôtel Sacré Coeur, you must provide certain personal information, including your name, email address, home address, date of birth, telephone numbers, reservation details and any additional information requested by the hotel pertaining to arrival or departure, information about an event to be held at the hotel and any necessary payment information, including credit card numbers, excluding CVV numbers, required to complete the transaction, and by doing so, you implicitly authorize the Green Spirit Hotel Group to use this information.It is not secure to share your payment information, including your credit card numbers, by email, SMS or through social media. To protect this data, please send them to us only through the online booking form of our website, by telephone or by fax.It is not the intention of Green Spirit Hotel Group to collect the personal information of minors (as defined by applicable laws). In such a case, we invite a parent or guardian of the minor to contact us so that we may take the appropriate steps to erase the information.


Primarily, the information collected allows us to identify you, contact you when necessary, to personalize our service and to complete a transaction. Secondly, the information allows us to conduct market research to better meet the needs of our customers, review their experience, and improve the effectiveness of our website and promotional efforts. When making a reservation or purchasing a product, you implicitly authorize Green Spirit Hotel Group to add your email address to our mailing list. At any time, you can contact us by sending an email to the following address: Spirit Hotel Group does not sell your personal information to third parties, nor does it use or disclose your personal information for purposes other than those for which it was collected, unless Green Spirit Hotel Group obtains your express consent, in case of emergency (i.e. to protect the life, health or property of a person) or as required by law.


In accordance with the law, you are entitled to access your personal information stored on file or to update or remove them as needed. To do so, please contact us by email, at the following address: Due to technical constraints or financial constraints or legal requirements, some information may have been stored in backup systems or in log files. This can prevent your personal information from being entirely deleted following a deletion request.


In order to prevent the loss or theft, as well as access, disclosure or unauthorized use of your personal information, we have put in place protective safeguards as well as physical, electronic and operational security measures in accordance with industry standards and practices. Moreover, we encrypt personal information, including your credit card numbers used for payment, and restrict access to your personal information to employees who require this information to perform their duties.


If a third party, including a family member, friend or colleague, attempts to make a reservation on your behalf, they must provide the same personal information that you would normally use to complete a transaction. Unless otherwise stated, we trust that this third party has your consent and permission to provide us with your personal information and make a reservation (and any necessary modifications) on your behalf, in accordance with this privacy policy. The aforementioned third party, as well as the personal information provided by this third party, are subject to this policy and the practices applicable to the protection of personal information. If a third party in possession of your name, phone number, address and booking number attempts to make a change to your reservation, we will communicate the requested information to that person and allow them to make the necessary changes, as we believe that you have authorized him to do so.


To ensure the proper management of our website and optimize navigation, our website collects standard data from internet log files, including your IP address, the name and language of your browser, the address and frequency of pages you’ve visited, including sites using different types of cookies and conversion tags. We cannot view the profile of your computer or extract information from your hard drive. The default settings of most browsers are set to accept cookies, but you can change the settings to block or limit their use.Moreover, our website includes functions related to social media, these functions may collect your IP address, record pages you visit on our site, and leave cookies in order to complete their function. These functions and social media widgets are either hosted by a third party or directly on our site.


If you have questions or concerns about the protection of your personal information, please contact us here: